Terms & Conditions

Who you are dealing with

Mister Electrics, electrical contractors covering Manchester, Greater Manchester and Cheshire East.

Call 07703 295654 or email info@misterelectrics.co.uk.

Part A: Domestic customers

A1. Quotes and estimates

Written quotes are free and stay valid for the period stated on the quote. A price given before we have surveyed the job is an estimate, not a fixed quote. Once we have surveyed and quoted in writing, that price is fixed for the work described.

If you ask for changes, or the job turns out to be different from what was described, we agree any variation with you in writing before proceeding. We do not add costs mid-job without your agreement.

A2. Deposits and payment

Any deposit and the final payment terms are set out on your written quote and agreed before work starts. Larger jobs may be invoiced in agreed stages.

A3. Access, parking and working hours

You agree to give us safe access to the property on the agreed dates, and to arrange or cover any parking permits the property needs. Our normal working hours are Monday to Friday 8am to 6pm and weekends 9am to 6pm.

If we arrive as booked and cannot get access, a charge may apply to cover the lost visit.

A4. Unforeseen work

Older properties hide surprises. If we open up and find hidden defects, an existing installation that does not comply with the regulations, or suspected asbestos, we stop, show you what we found and re-quote the affected work before continuing. Suspected asbestos must be assessed and dealt with by a licensed specialist before we can carry on in that area, and that cost is not included in our price.

A5. Materials

Materials remain our property until the work is paid for in full, even after installation, so far as the law allows.

A6. Certification and Building Control

On completion we issue an electrical installation certificate or a minor works certificate to BS 7671, whichever the job requires.

Where work is notifiable under Part P of the Building Regulations, we notify Building Control for you as a registered competent person. You receive your Building Regulations compliance certificate directly from the scheme, normally within 30 days of us notifying the completed work. Chase us, not Building Control, if it has not arrived.

A7. Our 12-month workmanship guarantee

Our workmanship is guaranteed for 12 months from completion. If something we did is not right, we come back and fix it at no cost. The guarantee covers our workmanship. It does not cover misuse or accidental damage, interference by a third party, faults in parts of the installation we did not work on, or wear items such as lamps and batteries. There is a plain-English version on our guarantee page.

A8. Manufacturer warranties

Products we fit, such as chargers, boards and fittings, carry their manufacturer’s warranty. We pass those warranties through to you and will help you claim, but we do not underwrite them ourselves.

A9. Emergency callouts

Emergency callouts carry a callout fee, confirmed to you before we set off. The fee covers attendance and diagnosis. Any repair work is priced and agreed with you before it starts.

A10. Cancelling or rescheduling

Either of us can reschedule with reasonable notice. If you cancel a booked visit with less than 24 hours notice, or we cannot get access on the day, the charge in clause A3 may apply. If you agreed the contract in your home or over the phone, you also have a 14-day statutory right to cancel, explained on our cancellation rights page.

A11. Your statutory rights

Under the Consumer Rights Act 2015 our work must be carried out with reasonable care and skill, and goods we supply must be of satisfactory quality and fit for purpose. Nothing in these terms excludes or limits those rights. Where these terms and your statutory rights differ, your statutory rights win.

Part B: Commercial and landlord customers

Part A applies to commercial customers, landlords and agents too, except where this part changes it. Consumer-only rights, such as the 14-day cancellation right and the Consumer Rights Act protections, do not apply to business customers.

B1. Payment and late payment

Payment terms are those stated on the invoice, unless agreed otherwise in writing. Late payments incur interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. This clause applies to commercial customers only.

B2. Access and working hours

Out-of-hours and night work can be arranged and is priced accordingly. Where access to the site is denied or not made safe on an agreed date, we charge for the lost attendance at the agreed day rate or callout rate, whichever was agreed for the job.

B3. Asbestos and existing installations

For commercial premises, the duty holder must provide the asbestos register before work starts where one is required. The unforeseen work clause A4 applies, including our right to stop and re-quote.

B4. Certification and compliance

Clause A6 applies. For landlord work we issue EICRs and associated certification to BS 7671 and can send copies directly to your agent on request.

Liability and insurance (both parts)

We hold public liability insurance. Details are available on request.

Our total liability for any job is limited to the price paid for that job, except that nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

We are not liable for losses caused by pre-existing faults in parts of an installation we did not work on, or for delays caused by events outside our reasonable control, though we will always tell you promptly and agree a new plan.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any protections the law gives you.