Terms and conditions

These terms apply to every quote we give and every job we do. They are written to be read. If anything in a quote contradicts them, the quote wins.

1. Quotes and prices

Every job is quoted in writing before work starts, including labour, materials, testing, certification and VAT. Prices from a photo are firm unless the job on site differs materially from the photo, in which case we stop and agree a revised price before continuing. Quotes are valid for 30 days.

2. Variations

If you ask for extra work, or testing reveals a pre-existing fault, we price it separately and only proceed with your agreement, in writing or by message. Nothing is added to the invoice you did not agree first.

3. Payment

Small jobs are payable on completion. Larger jobs such as rewires are typically 30 percent on booking, with the balance on completion and issue of the certificate. Commercial accounts are 14 days from invoice. We accept bank transfer and card. Certificates are issued once payment has cleared. Late payment attracts interest at 8 percent above base rate under the Late Payment of Commercial Debts Act for business customers.

4. Access and preparation

You agree to give safe access at the agreed time and to clear the working area of furniture and belongings where reasonably possible. If we cannot start because access is not available, a wasted visit charge of £60 may apply.

5. Standards and certification

All work is carried out to BS 7671:2018+A2:2022 by qualified electricians. Notifiable work is notified to Building Control for you. Certificates are emailed on completion; the Building Control certificate follows once the work has been signed off.

6. Guarantee

Workmanship is guaranteed for twelve months from the invoice date as set out on our guarantee page. This is in addition to your statutory rights, which are not affected.

7. Cancellation

Consumers have a 14-day right to cancel contracts agreed away from our premises; see cancellation rights. Outside that, work cancelled with less than 48 hours notice may be charged for materials already bought and up to one day of labour.

8. Liability

We hold public liability insurance to £5 million. We are responsible for damage caused by our negligence. We are not responsible for pre-existing defects, for damage to decor that is unavoidable in the normal course of the agreed work such as chasing and making good, or for losses that were not reasonably foreseeable. Nothing in these terms limits liability for death, personal injury or fraud.

9. Disputes

Please use our complaints process first. These terms are governed by the law of England and Wales.

Contact about this policy

Mister Electrics, Burnage, Manchester. Email info@misterelectrics.co.uk or call 07703 295654. [Registered company name, number and registered office to be added before publishing.]