Complaints

If something is not right, tell us. Our name is on the van and every review is personal, so we would rather hear about a problem and fix it than read about it later.

Step one: tell us

Ring 07703 295654 or email info@misterelectrics.co.uk with the job date, the address and what has gone wrong. A photo helps. Anything that is a safety concern is treated as an emergency and dealt with the same day.

Step two: we respond

We acknowledge within two working days and aim to give a full response, including a site visit where needed, within ten working days. If we got it wrong we say so and put it right at no charge under our guarantee.

Step three: if you are still unhappy

Ask for the complaint to be reviewed by the other director. You will get a written final response within a further ten working days.

Beyond us

If we cannot resolve it, you can contact Citizens Advice on 0808 223 1133 for free guidance, or use an approved alternative dispute resolution provider. Concerns about notifiable work can also be raised with your local authority Building Control.

Contact about this policy

Mister Electrics, Burnage, Manchester. Email info@misterelectrics.co.uk or call 07703 295654. [Registered company name, number and registered office to be added before publishing.]