Twelve months on our workmanship. In writing, on the invoice.
If something we installed or repaired fails because of how we did it, we come back and put it right at no charge. This page is the whole guarantee. There is no other small print.
What is covered
- Any installation or repair carried out by us, for 12 months from the invoice date
- Loose connections, faulty terminations or workmanship defects
- Fittings and accessories we supplied that fail, replaced like for like
- The return visit, the labour and the re-test, all at no charge
- Any certificate re-issued if the repair requires it
What is not
- Faults in wiring or equipment we did not install or work on
- Damage caused by others, floods, building work or DIY after we left
- Customer-supplied fittings that fail; we refit a replacement at cost
- Lamps, bulbs and consumables
- Pre-existing faults we identified in writing and you chose not to have fixed
How to claim
- 01
Ring or WhatsApp
Tell us the job, the date and what is happening. A photo helps. Faults that are dangerous now are treated as emergencies.
- 02
We come back
Usually within two working days, same day if you are without power, heat or hot water.
- 03
Fixed, re-tested, documented
The fault is put right, the circuit re-tested and a note added to your certificate file.
The guarantee is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected. Manufacturer warranties on chargers, boards and fittings run alongside it and are often longer. See also our complaints process and terms.