Cancellation rights

If you are a consumer and you agreed a job with us by phone, message, email or in your home, you have 14 days to cancel without giving a reason. Here is how it works and how to do it.

The 14-day period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation period runs for 14 days from the day the contract is agreed, which is normally when you accept our written quote.

If you want us to start within 14 days

Most people do. When you ask us to start before the period ends, you still keep the right to cancel, but you pay for the work done and materials used up to the point of cancellation. For emergency callouts and urgent repairs you ask us to carry out on the day, the full service is provided within the period and the cancellation right does not apply to work already completed.

How to cancel

Ring 07703 295654, message us on WhatsApp, or email info@misterelectrics.co.uk saying you wish to cancel. You do not need to use a form or give a reason. We confirm in writing and refund any deposit within 14 days, less the cost of any work done or materials specially ordered at your request.

Business customers

These regulations apply to consumers. Business and landlord contracts follow the cancellation clause in our terms and conditions.

Contact about this policy

Mister Electrics, Burnage, Manchester. Email info@misterelectrics.co.uk or call 07703 295654. [Registered company name, number and registered office to be added before publishing.]